Solo Tugger

PRODUCTION LEAD TIMES & SHIPPING

Our standard production time is 1-3 working days after approval of your order. Large volume orders, special imports and custom orders may require longer lead times, please contact us for details. All gears are handmade upon ordering. So all dog gears are custom made and not stock products. 90% of all orders are made and shipped within 24 hours. The fastest service for handmade products.

INTERNATIONAL DELIVERY

Extreme Dog Gear covers all the countries in the world, except for war-torn countries and those affected by force majeure.
Simply choose the products you would like to order and add them to your shopping bag. At the check-out you can enter the address and the country you would like the order to be shipped to. After completion of your order, you will receive a confirmation e-mail. As soon as your order is produced and dispatched from our warehouse, you will be sent an e-mail with a tracking number. With this number you can log on to the PostNL website and track and trace your parcel. 

DELIVERY AND COSTS

Orders from outside the EU may be subject to taxes, customs duties and fees levied by the destination country (Import Fees). Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we do not have control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We advise you to contact your local customs office for current charges before you order, to avoid unexpected costs. All packages shipped to countries outside the Netherlands are sent with PostNL. Shipping costs are calculated at checkout, based on order weight.

DETERMINE SHIPPING RATES

To determine the applicable shipping rate for items in your Cart:

• Select Proceed to Checkout
• Select or add your shipping address
• The total shipping & handling cost will be listed

IMPORTANT

• We do our very best to send you the ordered items the same day but within 1 to 5 working days if we are absence from holiday, fair-or market entries. See our calender.
• Wrong or delayed deliveries or injury claims by products are always excluded.
  
• The purchaser is responsible at all times for the delivery of the goods. If the goods cannot be delivered and/or not be picked up at the post office, they will eventually be returned to us.
• We resend the goods only after payment of the extra (shipping) costs + additional costs like import duties caused by your return.
• When we ship your the order we will send you an email with Track & Trace code send by PostNl.
• Aways make sure that your mail address is correct and filled in. Free mail accounts like gmail and hotmail can cause delivery problems. Always check your spam folders.
• Be sure to check our return policy since all sales are final.

We accept the following payment methods:

We also accept most of the major local payment options:

Returns and Exchanges

OUR POLICY

Extreme Dog Gear sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must contact us with their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Extreme Dog Gear reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. If you encounter an issue with your purchase please reach out via the contact us form.

A NOTE ABOUT OUR POLICY

Hi there! Thank you for taking the time to look into our policy on returns and exchanges. It’s probably safe to assume that you’re interested in reading this because you might want to return an item you are currently looking to purchase or that you recently purchased. Your reason for considering a return may be one of a number of reasons. Please let us help answer or
resolve any concern that you may have so that you can feel good about your order. We encourage you to contact us if you have any questions, we’re good at solving problems so let us assist you through any challenge you’re experiencing that is a result of shopping with us online. Below we’ve outlined a few scenarios that might prompt interest in a return and offer recommendations on how to avoid the problem in the first place and how we handle the problem if it’s already a reality.

Oh no, I ordered the wrong size dog gear!
If you’ve never shopped with us in person, you probably don’t know what size dog collar will fit your dog best. We have included a brief paragraph on each dog collar product page to help you figure out what size we recommend for your dog. But what if you didn’t see this and ordered the wrong size or maybe you ordered the dog collar for someone else and just got it wrong. In such case, we are happy to provide you with an exchange for a different size. Please note: For items with customisation options, including any product configurations, image personalisation, text inscriptions, or designs (such as engravings, monograms, embroidery, or embossing): we do not offer refunds or exchanges!
 
Oh no, I don’t like the color of the piece I selected.
We recommend thinking ahead about how you would style this piece of dog gear and which color best suits the way your dog wearing this piece. We do our best to portray the colors in our dog gears as accurately as possible to avoid any surprises when you open up your shipment. If you know what color you want and like what you see online, we should be able to avoid this problem. We understand, however, that you may just have a change of heart and decide that instead of going with a bold color you’d prefer something more neutral. Or maybe you purchased a gift for your girlfriend and she would prefer a different color. We know that color is a particular thing so be sure to order the right color. We don't offer exchanges or refunds.
 
Oh, I’m just not that into it.
Please consider your purchase carefully. We put a lot of effort into providing product details and images of our dog gear so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different hand made products. To understand why this is our policy, keep reading.

You’re probably happy to know that we can offer exchanges under certain circumstances but still disappointed that we don’t offer any returns. Let us explain why. We are a small business, a very small business that makes many of our products to order. We typically don’t make a product until someone orders it. So when you place an order, we’re making it specifically for you. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges and we choose not to accept returns because it is simply not cost effective for our operation. Our time is limited and we handle nearly all aspects of our business ourselves. To keep up with orders and to still set aside enough time needed to maintain our business, work on new collections and directions for our brand this is the only feasible choice.

We believe deeply in the quality of our products and know that our products are better in real life than they appear online. So if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you received the product in the mail.

Thank you for taking the time to read about our policy and our business. We hope it offers answers to your questions and improves your online shopping experience with us. As always, please reach out if you have any lingering questions. We’re here for you!