Frequently Asked Questions

Thank you for checking out our Frequently Asked Questions on Collars, Harnesses and other subjects. This page offers quick-fire answers to the most common questions we are asked about. We aim to update this article frequently and often questions are supported by much more substantial in-depth articles elsewhere on the website. 


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How to Measure for a Dog Harness and Dog Collar

Not all dogs are built the same, some have stockier builds, some have thinner necks, some have longer torsos. So not every small dog will fit into a small collar or harness, which is something you might not have realized the first time you went shopping for dog gear. Perhaps the last time you bought a harness or dog collar for your pet, it didn’t go so well. Maybe it was the right length, but a little too tight around the middle, or loose around the collar. If so, you’re not alone.


We recommend measuring your dog before buying a dog collar or harness, please don’t guess! 


Our sizes go on actual measurements rather than a breed guide as the key to a good, comfy fit is getting the right size dog collar or harness for your dog. There are different types of collars and harnesses. See below the various products and the guidelines.

open-close-arrowHow to measure Extreme Dog Gear collars

how to measure for a dog collar


All dogs are different and vary in their size, just as people vary in size and shape. Here is a general guideline to fit your dog appropriately for a dog collar. For a proper fit, measure your dog's neck with a cloth seamstress's tape measure. 


We manufacture several different types of dog collars. Here you see Extreme Dog Gear collars sizing scheme. Be sure to check what scheme you need. 


For Extreme Dog Gear collars see sizing guide below:


Heavy Duty Dog Collars 5cm (2 inch)
Custom Dog Collars 5cm (2 inch)
Custom Old school Dog Collars 5cm (2 inch)
Puncher Dog Collars 5cm (2 inch)
Kennel Dog Collars 5cm (2 inch)
Kennel Dog Collars Keeper 5cm (2 inch)
Heavy Duty Dog Collars 4cm (1.6 inch)
Stripe Dog Collars 4cm (1.6 inch)


SIZE | DOG NECK SIZE RANGE IN CM & INCH

  •    XS | Neck 30-37 cm (11.8-14.6 in)
  •      S | Neck 34-42 cm (13.4-16.5 in)
  •     M | Neck 41-48 cm (16.1-19.8 in)
  •       L | Neck 44-51 cm (17.3-20.1 in)
  •     XL | Neck 51-57 cm (20.1-22.4 in)
  •   XXL | Neck 55-61 cm (21.7-24.0 in)
  • XXXL | Neck 60-68 cm (23.6-26.8 in)
Last updated on Dec 11, 2019
open-close-arrowHow to measure for EDG Personalized collars


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All dogs are different and vary in their size, just as people vary in size and shape. Here is a general guideline to fit your dog appropriately for a dog collar. For a proper fit, measure your dog's neck with a cloth seamstress's tape measure. 


We manufacture several different types of dog collars. Here you see EDG Personalized / Embroidered collars sizing scheme. Be sure to check what scheme you need. 


For EDG (personalized) collars see sizing guide below:


Personalized Dog Collar EDG 5cm (2 inch)
Personalized Dog Collar EDG 4cm (1.6 inch)
Personalized Dog Collar EDG 2.5cm (1 inch)


size: A fits neck sizes 36 - 44 cm = (14.17 - 17.32 inch)
size: B fits neck sizes 40 - 47 cm = (15.74 - 18.50 inch)
size: C fits neck sizes 45 - 52 cm = (17.71 - 20.47 inch)
size: D fits neck sizes 50 - 57 cm = (19.68 - 22.44 inch)
size: E fits neck sizes 55 - 62 cm = (21.65 - 24.40 inch)
size: F fits neck sizes 60 - 67 cm = (23.62 - 26.37 inch)
size: G fits neck sizes 65 - 72 cm = (25.59 - 28.34 inch)

Last updated on Nov 28, 2019
open-close-arrowHow to measure Martingale collars

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Measurement #A – Head & Ears

Measure the largest part of your dog’s head, which includes the ears. This allows the collar to slip over the dog’s head comfortably.

Measurement #B – Behind the ears

Measure the smallest part of the dog’s neck, which is right behind the ears.

If your dog has a thick coat, be sure to pull the tape measure or string through the coat and measure right behind the ears.

Measurement #C – Mid-Neck

Measure the mid-neck of your dog (the point where you prefer the collar to rest on the neck) using a cloth measuring tape. If you do not have a cloth tape measure, use a piece of string and then measure the string. Pull the tape or string up to your dogs mid-neck with no slack.

If your dog has a thick coat, be sure to pull the tape measure or string through the coat and to the base of your dog’s mid-neck.

If your dog has loose neck skin, be sure to pull the tape measure or string through the loose skin slightly.

Last updated on Nov 28, 2019
open-close-arrowHow to measure Tactical collars

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Question: Where should I measure the neck?

Answer: Always measure at the widest point, around the base of neck. If your dog is very furry make sure you measure its neck not the volume of hair on it, pull the meter tight around dogs neck and give it enough slack to fit two fingers underneath.

PLEASE TAKE CARE WHEN TAKING MEASUREMENTS, WE WILL NOT EXCHANGE OR REFUND A COLLAR THAT DOES NOT FIT AS THIS WOULD BE NOT OUR FAULT!

Last updated on Nov 28, 2019
open-close-arrowHow to measure a Harness

If you are on a desktop PC then  DOWNLOAD OR OPEN THE GUIDE HERE


How to Measure Your Dog - 4 easy Steps

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STEP 1: A-B Breastbone: Measure from point A (Breastbone) and go between the legs to point B (Midrib) in a straight line. Use a flexible cloth tape measure. 

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STEP 2: B-D Chest: Measure around the body of the dog with a flexible cloth tape measure. You should be starting at the bottom of the rib cage and going up and over the back and then back down to where you started. 

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STEP 3: Weight: While chest and breastbone measurements are the most accurate ways to fit a dog, our company uses weight to guide sizing. If you’re having trouble getting your furry friend on the scale, weigh yourself first, then pick up your pooch and weigh the two of you together. The difference will be the weight of your dog. 


STEP 4: Please provide us your dog's breed. It will help us and other future buyers a lot if we know your dog's breed. 


That's All 

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Last updated on Nov 28, 2019

Shipment

open-close-arrowIf i am not at home, what will happen to my package?

If you're not at home, the postman will leave a note at your house, so you can pick it up at your local post office.

Sometimes the postman forgets about this note so if the package is late, you can always check yourself at the post office. You can contact us any time for the track & trace code if necessary.

Please ask your neighbours as well, because sometimes the postman delivers a package there.

Normally the package remains with the post office for 1 to 2 weeks before they send it back to us. Please make sure you pick it up on time.

Last updated on Nov 28, 2019
open-close-arrowWhy have i not received my order yet?

You can see when and if your order is sent in your order overview. If a tracking code is available, you can also find this in your email.

The delivery times on our website are just an indication, there could be many reasons for delays, most of them pretty harmless: holidays, traffic problems, etc.

If you have not received the package on time please check with your local post office before contacting us. Sometimes the postman also leaves your package at your neighbours.

Last updated on Nov 28, 2019
open-close-arrowHow fast is shipping to where i live?

An overview of our estimated shipping times per country can be viewed during checkout.

Please note that we only prepare orders once the payment has been received. Your package is prepared within 24 hours of payment confirmation. Some payment methods are faster than others. Other factors which may delay a delivery include the time of year (weather, holidays) and incorrect or missing address information.

Last updated on Nov 28, 2019
open-close-arrowCan i track my package?

Yes, you can. There's one exception though: small orders are sent in an envelope (so that it fits in your mailbox) and therefore no track & trace is possible.

If your order was sent as a parcel, you can trace it online from approximately 12 hours after shipment. To see the whereabouts of your parcel, go to your email and look for an email from Postnl.nl. Here you can click the Track & Trace link. 

We do not send out emails with tracking codes. These tracking code email come from postnl.nl and are often dumped into spamfilters. Hotmail, Gmail and other free email services have spam problems. This is beyond our control. Check your spamfolders before you contact us.

Last updated on Nov 28, 2019
open-close-arrowWhat are my shipping costs?

To determine the applicable shipping rate for items in your Cart:

  • Select Proceed to Checkout
  • Select or add your shipping address
  • The total shipping & handling cost will be listed
Last updated on Nov 28, 2019
open-close-arrowReturns and Exchanges

OUR POLICY

Extreme Dog Gear sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must contact us with their concern within 14 days of receiving items for an exchange. Read the complete return and exchange policy before you send back any goods!

Last updated on Nov 28, 2019
open-close-arrowImportant to know

We do our very best to send you the ordered items the same day but within 1 to 5 working days if we are absence from holiday, fair-or market entries. See our calendar.


Wrong or delayed deliveries or injury claims by products are always excluded.


The purchaser is responsible at all times for the delivery of the goods. If the goods cannot be delivered and/or not be picked up at the post office, they will eventually be returned to us.


We resend the goods only after payment of the extra (shipping) costs + additional costs like import duties caused by your return.


When we ship your the order we will send you an email with Track & Trace code send by PostNL.


Aways make sure that your mail address is correct and filled in. Free mail accounts like gmail and hotmail can cause delivery problems. Always check your spam folders.


Be sure to check our return policy since all sales are final.


Orders placed by debit / credit card will be shipped to the billing address.

Last updated on Jun 20, 2020

Website

open-close-arrowDo you have a physical store?

Yes we have a physical store in The Netherlands. 



Directions, opening hours and more information can be found here:


We also have physical stores in other countries, you can find them here at the store locator.

Last updated on Nov 28, 2019
open-close-arrowYour website does not work?

Our website does not function correctly if your browser does not accept cookies.

Please enable the cookies in `Internet options` of your browser (Internet Explorer, Firefox etc.). This way you can put products in your cart.

In Internet Explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Extreme Dog Gear website to function correctly.

Another source for this problem could be a firewall like ZoneAlarm. Please adjust your privacy settings in this Firewall before using the website.

Last updated on Nov 28, 2019
open-close-arrowWhy is my email not answered?

If for some reason you do not receive emails from us please check your spambox to see if our email ends up there.

We try to answer all emails within 24 hours after receiving. Please keep in mind that Extreme Dog Gear is closed in the weekend so any email sent on Friday will be answered on Monday. 

Besides email you can reach us via Whatsapp. Just click the whatsapp button on the website.

Last updated on Nov 28, 2019
open-close-arrowCan i change my email address ?

Yes. After logging in, go to [My Account] and click on [Edit Profile]. Here you can set a new email address. A confirmation will be sent to your new address to verify it. Click on the link in the verification email to activate the new email address.

If you want to unsubscribe to our newsletter please click on unsubscribe at the bottom of any newsletter you receive from us.

Last updated on Nov 28, 2019
open-close-arrowI forgot my password

If you forgot your password we can email you a new one. You can request this new password by going to the login page and clicking on 'forgot password'. We will ask you for your email address and your zip code and will send you an email with your new password.

If you do not get this email it’s always good to check your spam box. If it's not there, please contact customer service.

Last updated on Nov 28, 2019
open-close-arrowI am not able to login

Our website does not function correctly if your browser does not accept cookies.

Please enable the cookies in the internet options of your Internet browser. This would probably fix your login problem.

In Internet Explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Azarius website to function correctly.

If you forgot your password, you can get a new one through our website. You can do this by trying to login. then there is the option "forgot password". Click on that and a new password will be sent to you.

If the problem persists: sometimes it helps to remove all cookies and restart the browser.

Last updated on Nov 28, 2019